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Terms & Conditions

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1. Scope of Application

1.1 The ARVA Living e.K., Roemerstr. 37, 66271 Kleinblittersdorf (hereinafter „ARVA Living“ or „we“) runs an online shop on the website (hereinafter „“). On consumers as defined in §13 German Civil Code (BGB) and entrepreneurs as defined in §14 German Civil Code (BGB) (hereinafter „customer“ or „you“) are offered goods for purchase.

1.2 These terms and conditions apply to all business relations between ARVA Living and the customer, as well as to all deliveries, services and offers on Other terms and conditions do not apply, only if ARVA Living has accepted their use explicitly in writing.

2. Contract and Language

2.1 When a contract is concluded on, ARVA Living e.K. is the contract partner.

2.2 The online shop is operated in English and contracts are concluded in English.

2.3 The presentation of the products in our online shop does not represent a legally binding contract offer, but a non-committal invitation to submit an offer. You can first place our products into the shopping cart without obligation and check your entries at any time before sending your final order. By clicking the order button, you submit a binding contract offer. After sending the order, you will receive an e-mail confirming the technical receipt of your order. This confirmation letter does not constitute acceptance of the contract yet.

2.4 When the contract is concluded depends on the payment method you choose.

Credit Card: By submitting your order, you also submit your credit card details. After your legitimation as a legal cardholder, we request your credit card company to initiate the payment transaction and accept thereby your offer.

PayPal: In the ordering process you will be redirected to the website of the online service provider PayPal. There you can specify your payment data and confirm payment instructions to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and accept thereby your offer.

2.5 ARVA Living saves the contract text and sends you the order details and our terms and conditions via e-mail. You can also read the terms and conditions at at any time. For security reasons, your order details are no longer accessible via the Internet.

3. Prices, Shipping Costs and Delivery Terms

3.1 The prices on the respective product page are final prices, including the statutory value-added tax and all price components. 

3.2 Shipping costs are not included in the purchase price. These are stated separately in the course of the ordering process and have to be paid by the customer, unless the free delivery is announced. For more information about shipping charges, please visit the page Shipping.

3.3 We deliver only by mail. Unfortunately, you can not pick up the products. Furthermore, we do not deliver to packing stations.

3.4 If a product ordered by the customer is not available for any reason beyond the supplier's control despite the conclusion of a contract, the customer will be immediately informed of the non-availability and, in case of cancellation, any payments already made will be refunded immediately.

4. Payment

ARVA Living accepts the following payment methods: credit card and PayPal. We reserve the right to exclude individual payment methods and to refer to other payment methods. The goods are delivered after receipt of the total invoice amount.

4.1 Credit Card
By submitting the order, you also submit your credit card details. The payment is automatically carried out by the credit card company and the amount to be paid is debited from your credit card account.

4.2 PayPal
When you choose payment with PayPal, you will be redirected to the website of the online service provider PayPal during the ordering process. In order to be able to pay the invoice amount via PayPal, you must be registered there, or you must register first, legitimate with your access data and confirm payment instructions to us. Your PayPal account will be charged with completion of the order. Further information is available at the ordering process and at

5. Reservation of Title

The goods remain our property until full payment of the purchase price.

6. Transport damage

6.1 For consumers: We ask you to report obvious transport damage immediately to the delivery company as well as to ARVA Living. The report has no effect on your warranty rights. But you will help us to assert our own claims against the deliverer.

6.2 For entrepreneurs: The risk of accidental loss and accidental deterioration will pass to you as soon as we have delivered the goods to the deliverer or to the service provider otherwise destined to carry out the delivery. Among merchants, the obligation to investigate and to notify the seller is governed by § 377 German Commercial Code (HGB). If you omit the notification, the goods shall be deemed to be approved, unless this is a defect that was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.

7. Service and Complaints

For service and complaints, please send uns an e-mail to

8. Legal Responsibility

ARVA Living shall be liable without limitation for damages resulting from injury to life, body or health, in case of intent or gross negligence, in case of guarantee promise (if agreed) or in case of damages within the scope of the product liability law. In the event of a breach of fundamental contractual obligations, whose fulfillment in the first place enable the completion of the contract and on whose compliance the contractual partner may regularly rely, our liability in case of slight negligence is limited to the contract-typical, foreseeable damage. In addition, claims for damages are excluded.

9. Disclaimer for Hyperlinks

On hyperlinks may refer to other websites. We have no influence on the contents of these third-party Internet sites and do not adopt them as our own, nor assume liability for their contents. As soon as ARVA Living acquires knowledge of unlawful content, the corresponding hyperlinks on will be removed.

10. Warranty

Unless expressly agreed otherwise, the statutory warranty right applies. In the case of used goods, the warranty period is one year from the delivery of the goods. The above limitations and deadline reductions shall not apply in case of culpably caused damage by the seller, caused by the injury to life, body or health, intent or gross negligence, as well as fraudulent intent, guarantee promise (if agreed) or damage in the scope of the product liability law.

11. Final Provisions

The laws of the Federal Republic of Germany to the exclusion of the UN purchase law applies to entrepreneurs.

Exclusive court of jurisdiction for all disputes arising from existing contracts with ARVA Living is our place of business, as far as the customer is not a consumer, but a merchant as defined in the German Commercial Code (HGB), a legal person of public law or a public special fund.

12. Online Dispute Resolution according to Art. 14 Abs. 1 ODR-VO

Find here a platform for online dispute resolution provided by the European Commission.

Latest update: September 2018

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