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Statutory Right of Withdrawal
Consumers as defined in §13 German Civil Code have the right to withdraw from this contract within a period of fourteen days without giving reasons.
The period of withdrawal shall be fourteen days from the date on which you or a third party appointed by you, which is not the carrier, have or has taken possession of the goods.
To exercise your statutory right of withdrawal, you must inform us (ARVA Living eK, Roemerstr. 37, 66271 Kleinblittersdorf, hello(at)arvaliving.com, 0176 32215229) of your decision to cancel the contract by means of a clear statement (eg. a letter sent by mail or e-mail). You can use the attached exemplary withdrawal form below, but this is not obligatory.
In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before expiry of the period of withdrawal.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all the payments we have received from you, including the shipping costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard shipping offered by us ) within a period of fourteen days from the date on which the notice of withdrawal of this contract has been received by us. For such refund, we use the same payment method you chose in the original transaction, unless otherwise agreed with you; you will not be charged for refunds. We may refuse the refund until we have received the goods or until you have proved that you have returned the goods.
You must return the goods to us immediately or in any case not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is respected if you send the goods before the end of the fourteen days period. You bear the direct costs of returning the goods. You only have to pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for checking the quality, characteristics and functioning of the goods.
Free Returns with PayPal
If you paid with PayPal, you can return your order free of charge. This is a PayPal Service. More information about the conditions here.
Exemplary Withdrawal Form
If you want to withdraw from the contract, please fill in this form and send it back.
- To ARVA Living e.K., Roemerstr. 37, 66271 Kleinblittersdorf or hello(at)arvaliving.com
- I / we (*) hereby withdraw from the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only on paper)
(*) Delete as appropriate.
Note for returns
Please avoid damage and contamination of the goods. If possible, please return the goods to us in original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage. We are not responsible for transport damage that occurred during the return.